FAQ's
What are our opening hours?
Durham
By appointment 0191 3735551
Monday to Friday 9.00am to 7.00pm
Saturday 9.00am to 1.00pm.
Larkhall
By appointment 01698 888500
Monday to Friday 8.30am to 5.00pm
Saturday 9.00am to 1.00pm
For our services outside of these hours, please visit our “Out of Hours” within the “Services” section.
How do I get my pet to you?
You can bring your pet to The Pet Crematorium (by appointment) We can collect your pet from your home or a veterinary practice For further information please visit our “Services”
Will the ashes I get back really be those of my pet?
YES. We guarantee that the ashes you get back will be all the ashes and only the ashes of your pet. For further information please visit our “home” page
How do I get my pets ashes back?
They can be returned to your veterinary practice or delivered home Alternatively you can collect them from the Pet Crematorium
What happens if my pet dies while I am away on holiday?
Your pet can still come direct to us, and we will cremate them according to your wishes or we can keep your pet until you return and if you wish, you can see them in the chapel of rest before cremation.
YOU DO NEED TO ADVISE US OR YOUR VETERINARY PRACTICE OF YOUR WISHES BEFORE YOU GO AWAY.
Your veterinary practice may also be willing to keep your pet until you return
What happens if my pet dies in the evening or at weekends?
We offer an “out of hours” service. Please contact us on any of our phone numbers and you will automatically be diverted to the person on call, and they will arrange to either collect your pet or open the crematorium so you can bring your pet to us. Please note, your pet will not be cremated at the weekend
What is the difference between an Individual Cremation and a Communal Cremation?
If you choose an Individual cremation, your pet will be cremated separately by name and the ashes returned to you in one of our handcrafted caskets for you to keep, bury or scatter. Alternatively your pets’ ashes can be scattered in the garden of remembrance at The Pet Crematorium and your pets name will be recorded in our book of remembrance. If you choose a communal cremation, your pet will be cremated with other companion animals and there will be no ashes returned. A token amount of ash from each communal cremation will be scattered in the garden of remembrance at The Pet Crematorium.
Do we have a Book of Remembrance?
Yes. You can send a photograph and your personal tribute to be included in our Book of Remembrance. This service is free of charge and the books can be viewed during normal opening hours by appointment. We also have an interactive Book of Remembrance on this web site
Can I visit the crematorium?
YES. You are welcome to visit the crematorium any time, Do please make an appointment so we can give you and others the privacy you deserve
Can I bury the ashes of my pet?
Yes you can. We recommend our scatter box if you want the ashes to biodegrade, alternatively, if you wish the ashes to remain intact so you can take them with you if you move house, we recommend our burial stone. A range of memorial markers are also available. Please visit the “Memorial” section.
Will my pet me handled with care and dignity?
Most definitely. We treat all pets as if they were our own. We believe that our companions deserve the same love and respect in death as they did in life.