FAQs

How can we help you?

Below is a list of commonly asked questions.

If you cannot find the answer to your question or would like further information please contact us by phone, email or please come and visit us.

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1  What cremation options are there?

2  Can you cremate my horse?

3  Will my pet be handled respectfully?

4  How will I know it's my pet’s ashes I receive?

5  Can you collect my pet from my home?

6  Can I bring my pet to the crematorium?

7  If my pet is ‘put to sleep’ at the vet’s, can I select where my pet is cremated?

8  Can I be present at the time of cremation?

9  Can I witness the cremation of my pet?

10  Do you provide any religious services?

11  What choices do I have for my pet’s ashes?

12  Can I remove my pet’s ashes from their casket or urn?

13  Should I plan in advance?

14  How do I choose a pet crematorium?

15  Should I speak to my vet about my wishes?

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  • Can I say how moved we were at the presentation of our pet's ashes returned to us a week ago. How very moving and such a lovely casket. Bobby spent a lot of great holidays with us over his 14 years on the beach at Seahouses. We are going to lay his ashes somewhere there when we go again in August. Once again thank you so much.

  • When I lost Billy I was devastated. Thank you Pet Crematorium for helping to ease the pain and providing such a brilliant service.

  • Thank you all for taking care of our baby Thomas.  You have a lovely place and the rooms are beautiful.  We felt you really cared and especially the lad who dealt with us so caring and professionally.

  • Thank you so much for looking after our precious little girl Dotty. Such a beautiful place to say our goodbyes and with such lovely people who care. x ”

  • Thank you for looking after Charmer.  Needless to say the thought of his last moments with you have given me peace and I know that he was treat like a King right until the end.